EU Regulation 261/2004

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By law, the airline that you travel with may owe you up to €600 due to flight delays, canceled flights or even denied boarding. Check how much you can qualify for within a few minutes using our compensation check.

In other words, do not hesitate to report delays or canceled flights to receive compensation.

You may be entitled to compensation if your flight has been delayed by more than 3 hours to the final destination. Note that it is always the final destination that determines how big the delay was.

The airlines must inform you of a canceled flight no later than 14 days before departure date. Otherwise, it is classified as a serious traffic disruption and you can apply for compensation.

You may be entitled to compensation if your flight has been delayed by more than 3 hours to the final destination. Note that it is always the final destination that determines how big the delay was.

Unfortunately you lack the right to compensation for lost time when the reason for the flight delay / canceled flight was strike. It is classified as "exceptional circumstances" according to EC 261/04. Whether the strike was for the airlines own staff or third party (eg airport baggage handling staff) is irrelevant. Both are considered outside the airlines reasonable control and highly unusual. Unfortunately, therefore, the passenger lacks the right to compensation for lost time.

Unfortunately you lack the right to compensation for lost time when the cause of the flight delay / canceled flight was bad weather. The airlines must ensure that all travelers are safely transported, and these situations are therefore classified as "extraordinary circumstances" according to EC 261/04, and unfortunately passengers are not entitled to compensation for lost time. Security comes first.

Unfortunately, airlines often blame the responsibility on third parties (such as the aircraft manufacturer, airport mechanic, etc.) and consider that you should seek compensation from them. The airline does not have the right to do so, but it may be required that you go to court to get your compensation.

Unfortunately you lack the right compensation for lost time when the cause of the flight delay / canceled flight was related to security measures. These situations are highly unusual and are classified as "extraordinary circumstances" according to EC 261/04, and unfortunately passengers lack the right to compensation for lost time.

EU Regulation 261/2004

EU Regulation 261/2004 lays down rules on compensation for flight delays for passengers in the event of denied boarding, cancellation of flights or delayed flights. The regulation was created in 2004 and was implemented on February 17, 2004 and applies to all EU members and the airlines resident within them.

For whom does the EU regulation apply?

Passengers who suffer from severe air disturbances - whether delayed, cancelation, rebooked or missed a change - are generally eligible for compensation under EU law. The EU regulation includes passengers traveling on the job as well as those traveling via low-cost flights or charter flights.

When does the EU regulation apply?

The EU regulation applies to a delayed, canceled or overbooked flight. You are entitled to compensation even if the flight is outside the EU, unless you have connecting flights to the EU.

What extraordinary circumstances are not covered by the EU regulation?

Problems that arise outside of airline control are considered extraordinary circumstances and therefore cannot be affected by the airline. It can be airport restrictions, security risks, strike, bird collision or simply bad weather conditions such as fog, hail, storm or heavy snowfall.

Are there any exceptions in exceptional circumstances covered by the EU regulation?

There are some exceptions to these circumstances, which can lead to the airline being nevertheless obliged to compensate the passengers concerned. For example, an airline that has failed to acquire the deicing agent required for a safe flight may be required to pay compensation to its passengers. Unfortunately, it is difficult to prove this without expert help. Here at Flygkompensation, on the other hand, we can make a careful evaluation, where we use, among other things, specialized flight databases that contain hundreds of thousands of flight routes and weather data, and then submit safe proof to the court that proves that the airline is responsible for the delay.

What must the airline always offer in the event of a flight disruption?

Whether the airline is responsible for the delayed or canceled flight, the company must offer extra services. If a flight is delayed or canceled due to extraordinary circumstances, you as a passenger are entitled to some service at no cost. What kind of service you are entitled to depends on the distance of the flight. Below you will find a summary of what you are entitled to and when:

- Short-distance flight (Under 1500 km): Delayed departure with more than 2 hours - free food and drink, 2 phone calls, fax or email
- Mid-distance flights (between 1500 and 3500 km): departure delayed by more than 3 hours - free food and drink, and 2 phone calls, fax or email
- Long-distance flights (more than 3500 km): departure delayed by more than 4 hours - free food and drink, and 2 phone calls, fax or email

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