Frequently Asked Questions
How can we help? Here you will find some of the most common questions and answers
how it gets to get flight compensation.
Flygkompensation takes care of all difficult paperwork and time-consuming communication with the airlines. Compensating is never easy, but we have the knowledge and expertise to make it easy. We are sure that we will fight for you every step of the way.
From the beginning, our philosophy has always been "no profit - no fee" which means that we charge you only if we can get you compensation.
Send your claim to us and we will see if we can help you get compensation. We will take all necessary steps to forward your claim to the collection agency or take your case to court if the airline refuses to comply with its legal bond.
In rare cases, the money is paid directly to you by the airline. Then you have an obligation to inform us as soon as the compensation has arrived in your account. Then we will send you one invoice via email regarding our fee. You usually have 15 days to pay in if not something else is agreed, which must be stated on the invoice.
If you wish to revoke your power of attorney, the following applies:
- You must email firstname.lastname@example.org that you wish to revoke the power of attorney within the withdrawal period of 14 days. If we have not started a case with the airline, it can be revoked the power of attorney is made free of charge.
- If you wish to revoke the power of attorney within 14 days and we have already sent another claim the airline on your behalf, you pay only 400 SEK including VAT for what is done the work. We then notify the airline that we are revoking the claim and your power of attorney.
- If the claim has already been approved by the airline and the money has been transferred to you or to us, so be it you are obliged to pay the fee corresponding to 24% plus VAT on the compensation.
Revocation of the power of attorney can only take place in writing.
You can not revoke a power of attorney on behalf of others, unless you are a good man or guardian in the case.
Do you contact the airline while we have an ongoing case you commit a breach of contract. This can damage both our cooperation and your case. You can in addition, a service fee of SEK 400 including VAT will be charged if a breach of contract occurs.
Some airlines consistently address the passenger directly with a grant around payment instead of to the legal representative.
Should the airline contact you directly during an ongoing matter, you are obliged to inform us about this as soon as possible email@example.com
Such expenses may be, for example, transport costs, food, hotels and clothing. It is In addition, it is important that you keep receipts and attach them to the case or send it to firstname.lastname@example.org soon. All airlines require you to certify with receipts on their expenses.
If you do not have an ongoing case, we can not help you with the claim for extra expenses.
We are easiest, cheapest and fastest.
DO IT YOURSELF
Applying for compensation is both complicated and takes a lot of your precious time.
Get up to €600 in compensation.
We take care of everything and pay directly to your account.
We will take care of your case within 24 hours.Send a claim
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